To become a subject matter expert (SME) you need to have specific knowledge that makes you important and useful to an organization. To clarify the role of an SME, consider three common selling personas: an order taker, a salesperson, and a subject matter expert.  An order taker will simply provide the customer with the price,…

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What does it mean for a client to say I Don't Know?

One of the most frequent questions I hear is how to decide if a business opportunity is real or not. When I cover this, I give the audience several helpful questions they can ask to determine if this opportunity is one they should pursue. After all, fact-finding during the discovery phase is a critical element of…

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