Outside Expert

Customer Service Expert, Laurie Guest shares how minor modifications to language through scripting can improve the customer experience without too much effort.

Michael Bungay Stanier is one of the world’s experts on coaching, listening, and top-performing communication. This lesson is concise, and could take years to master.

Content marketing visionary and communication expert Marcus Sheridan shares the Big 5 of content marketing – the 5 topics that move the needle the most to engender trust, build client confidence, and set yourself apart from the competition.

Neen James, an expert at attention and productivity, shares wisdom about a 15-minute discipline you can implement to get more done and improve engagement.

OE21-03 Address Prospecting Objections – Jason Bay

OE21-02 – Leading Remote Teams – David Burkus

OE21-01 Scripting for Improved Customer Experience – Laurie Guest

OE20-12 Build Psychological Safety with Clients and Colleagues – Jamie Mason Cohen

OE20-10 Coaching, Listening, and Advice Oh My! – Michael Bungay Stanier

OE20-09 Big 5 of Content Marketing – Marcus Sheridan

OE20-08 Productivity and Attention – Neen James

OE20-07 Communicate via Video – Mark Bowden