OE21-03 Address Prospecting Objections – Jason Bay
OE21-02 – Leading Remote Teams – David Burkus
OE21-01 Scripting for Improved Customer Experience – Laurie Guest
Customer Service Expert, Laurie Guest shares how minor modifications to language through scripting can improve the customer experience without too much effort.
Read MoreOE20-12 Build Psychological Safety with Clients and Colleagues – Jamie Mason Cohen
OE20-10 Coaching, Listening, and Advice Oh My! – Michael Bungay Stanier
Michael Bungay Stanier is one of the world’s experts on coaching, listening, and top-performing communication. This lesson is concise, and could take years to master.
Read MoreOE20-09 Big 5 of Content Marketing – Marcus Sheridan
Content marketing visionary and communication expert Marcus Sheridan shares the Big 5 of content marketing – the 5 topics that move the needle the most to engender trust, build client confidence, and set yourself apart from the competition.
Read MoreOE20-08 Productivity and Attention – Neen James
Neen James, an expert at attention and productivity, shares wisdom about a 15-minute discipline you can implement to get more done and improve engagement.
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