So I had I had a presentation a month ago and it was really poor showing I only had three people show up. And they were all females and ended up meeting this one was on a Wednesday evening and boy, this nurse just really wanted to meet right away that Friday, you know, she got no choice the next day. She came in on a Thursday night with her went through her. It was the very first week I think I met you the next week is when
Ian Altman 0:29
let me just interject for a second. Just give people give people in a quick snapshot what it is that you do so people understand.
Okay, you bet I'm I'm a financial advisor. I help I help people couples who defy for better reach to retire. Plan for retirement. And you know, just got I foggy had today. Come on now. What do I do? anyway?
Ian Altman 0:54
I don't know. It gives people enough. Give people enough context for now.
Yeah, yeah, sorry about that. I guess I should have done that. But But I had this gal Gloria come in, and she really seemed eager to want to make a plan. She lives here three weeks out of the of the month, and then works in Alaska, three weeks out of the you know, for three weeks in Alaska, then she lives here. So she has two residents has been doing that for 10 years. And I didn't really understand that she I I thought it was the opposite. I thought she vacationed in Alaska and worked here. So I that was my bad for not hearing that correctly in the beginning, because she kept saying she had to go back to work on Monday. And we're talking about flying and COVID got, you know, tried to. But I tried to find the problem. And her problems where she has, you know, these 450 sevens and she has these old 403 B's and TSA old things that she doesn't is not watching is not aware of. And then she basically wanted to consolidate everything. She wanted to come up with an income plan because she really wants to retire this year. So I was supposed to take that Friday off, I ended up staying behind and I met with her that Friday because she said she was leaving on Tuesday. And so we go through the plan, she loves it, there was only one hole she wanted me to tweak. And she wanted me to send all of her all these illustrations and stuff so she could share it with her husband. And I told her that I would print some information for her. And she could take it back to Alaska with her, which I knew was a bad idea, but knew I had to do it. And what what because illustrations trying to sell anything off of an illustration or trying to present anything off of an illustration, if I'm not the one explaining what this means, so they can actually understand it, it looks like Greek so for her to take illustrations and literature back to her husband, for her to try to explain when she just learned about it is going to absolutely kill the deal. So I wouldn't didn't want to do that. I would rather have done a zoom meeting. And that's what I basically that was my preference was to do a zoom meeting and a screen share. And then and then before we give them illustrations, but that wasn't possible Monday morning, she Well, I we talked about it, but Monday she was supposed to come in, and we were going to have that third meeting. So it was like she wanted to get this done. She loved everything she was learning. And she was excited about getting a plan in place that she wanted to work with a woman. And then Monday morning, when she didn't show up for her eight o'clock appointment. I called her at 830. And she said she had a really bad headache. And I've not been able to get hold of her since that was that's been three weeks ago. I know she had to leave for Lascaux on Tuesday, but now I sent her Thanksgiving, whatever. Anyway, um, you know, video bom bom video, but don't hurt.
Ian Altman 3:45
Okay, so there are a few things one is, especially in this day and age of COVID. And I know that you were dealing with with this stuff as well, that Guess what, she had a really bad headache. So that could be an indication she could be sick. So oftentimes, our conclusion similar to hang on story early, earlier is, well, I haven't heard back from them, which means I've lost the deal. This, we create this narrative in our head that all these horrible things are happening. And it could be that she wasn't feeling well. So the first thing you want to do is reach out with empathy that says, hey, on Monday, you said you had a horrible headache and weren't feeling well, I just want to check in and see how you're doing.
I did that. Yeah, I did do that already, like a week later.
Ian Altman 4:28
Okay. And so and so you can you know, if that's if it's been several days, you can say, hey, just just let me know if everything's okay or not. I just want to check in with you on that. So it's not checking to see if they've made a decision. You're just seeing how they're doing. And then you can even say, it occurs to me that in my experience, having you try to explain those illustrations to your husband, um, I'm not really doing you any favors because it'd be a tough thing for me to explain a nursing situation when I don't have that expertise, and I can dump this on even though she asked for this, I kind of dumped this on you to explain that. So, you know, if you're feeling better, and you're up for it, why don't we set up a time together, where I can explain this to your husband. So you don't have to try and remember what we talked about. And this way, if he has any questions, I can make sure to answer those for you.
That's great. And that's, that's, even though it's been three weeks, I left her a message like that about a week ago about I've never had, you know, I hope you're feeling better hope everything's okay. But I'm okay. That's a great idea. I like that.
Ian Altman 5:31
So it's that. And also, I mean, one of the things is, and, and, and we'll we'll discuss this in more detail. But it sounds like in many respects, you've given a great deal of free consulting to her. So you mapped out a plan you did everything, here is your entire roadmap that she could just hand to our existing advisor, and say, here do this. And so one of the things in most businesses, my my general guidance on this is that, what you can do is, you can describe generic situations, and here are the different ways we approach it. But I hesitate to say, here's the exact plan for you. Because the reality is that most people, when they're in a position to decide, do I switch to somebody or not, it's really tough for people to make a decision to switch providers, because they have to do two things that are uncomfortable for them. The first thing is, they have to fire the vendor they liked enough to hire to begin with. And the second thing is they have to acknowledge that perhaps they made a mistake in the first place. And if you give them all the information that they need, so they don't need your help anymore. It's easy for them to say, you know what, I don't have to fire this other person, I don't have to acknowledge I made a mistake, I can just hand this to them. Now the reality is, if that other person person was good, they would have already made those recommendations. So oftentimes, people overlook that part of the process. And we feel like, well, we have to give them all this information, or they won't work with us. And that's not true. So if you explain what your approach is, and what your methodology is, and how you do it, and look, there are one of two or three ways we might approach this, we'll have to really get into the detail to know which way it is. So we might approach it this way, or this way, or that way. That's something we'll have to decide together. And once you're on board, that's someone we can have in place within a matter of a couple of weeks. But it's a dedicated amount of time that we spend on that. That sounds reasonable for somebody. So we'll get through that process and give you some insight into how to do that.